Shipping Information

AstaSupreme offers FREE SHIPPING to all customers no matter where in the world they live! 

 

We seek to dispatch all items within one working day of payment receipt.

For expected delivery times for your region please see below. Please remember that we cannot guarantee delivery times, and some places may have longer delivery times due to you local carrier. 

Worldwide

All orders are carried by NZ Post using their International Air service. The delivery target is 3-10 working days. Please get in contact with us if your order has not arrived 14 working days after you placed it.

Customs and import regulations vary widely between countries. Some of the products we sell via this website are prohibited for importation into certain countries. Unfortunately, it's not possible for us to be aware of all of the regulations specific to any given country. Where we are aware of any particular import restrictions, we endeavour to make note of this on the product detail page.

It's entirely your responsibility to ensure that any goods which you order are not prohibited/restricted within your delivery country. Astasupreme accept no liability for the refund/replacement of any goods or any costs relating to, or arising from, the importation or confiscation of any goods by your countries Customs Office or other government body. Likewise any import duty or tax payable on your order is not our responsibility and is beyond our control. If an order is returned to us by your countries import authorities in resalable condition, we'll refund you the value of the order less any postage costs incurred to us. We can't provide a refund until we've received the products back. We don't provide refunds on parcels that are detained or confiscated at your countries customs due to containing items which are prohibited.

We accept no liability for any goods lost in transit outside of New Zealand.

New Zealand

All orders are carried by NZ Post using their CourierPost service. The delivery target is 1-3 working days. Please get in contact with us if your order has not arrived 4 working days after you placed it.